Job Description
Responsibilities:
Handle inbound and outbound calls, emails, and walk-in inquiries.
Provide detailed information about overseas education, immigration, work visas, travel, and job consultancy services.
Guide clients through documentation and application processes.
Maintain regular follow-ups with prospects and existing clients.
Coordinate with internal teams (documentation, visa processing, university partners, etc.).
Maintain accurate client records in CRM/system.
Resolve customer queries and complaints professionally.
Ensure high customer satisfaction and positive client experience.
Achieve monthly targets for conversions and service quality.
Required Skills & Qualifications:
Bachelor’s degree in any...