Job Description
Customer Service Operations Manager
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Responsibilities
- Ensure the business provides a best-in-class retail experience.
- Review customer complaint cases, diagnose issues, and develop solutions from a systematic perspective to bring cases to a satisfactory conclusion.
- Develop relationship strategies and programs that produce business value and favorable customer experiences.
- Guide and lead team members to deliver products/services that meet or exceed customer requirements.
- Manage and train resources to ensure quality and consistency of service to customers.
- Keep customers updated on the latest products in order to increase sales.
- Monitor and own all customer satisfaction processes in sales and service, and ensure high performance for the dealership on all customer satis...