Job Description
Responsibilities
- Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
- Be adequately equipped to address all queries and concerns raised by external customers.
- Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes /events and other corporate or organisation-wide initiatives.
- Adopt a pro-active approach to:
- Stay informed of key products, services, initiatives, etc to address customers’ queries.
- Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
- Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
- Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
- Upgrade one’s skills and competence thro...