Job Description
Job Summary
You will manage customer enquiries through phone, email, and walk-ins, coordinate with project teams and subcontractors to address requests, follow up on defects and maintenance, and ensure timely resolution of complaints to maintain high customer satisfaction.
Responsibilities
- Respond promptly to customer enquiries via phone calls, emails, and walk-ins to provide accurate information and support
- Coordinate with project teams, site supervisors, and subcontractors to communicate customer requests and provide timely updates
- Track and follow up on defects rectification, maintenance issues, and service requests to ensure resolution
- Prepare and maintain detailed customer service records, reports, and documentation for project tracking
- Schedule appointments, inspections, and handover arrangements with customers to facilitate smooth project progress
- Handle customer complaints professionally a...