Job Description
Job Summary:
The Customer Relations Officer is responsible for delivering exceptional customer service and ensuring customer satisfaction throughout their dealership experience. This role includes handling inquiries and concerns, coordinating with relevant departments, and promoting a customer-first culture within the dealership.
Key Responsibilities:
- Customer Assistance and Inquiries:
- Greet and assist customers in a professional and friendly manner.
- Respond to inquiries and concerns via phone, email, or in person in a timely and efficient way.
- Monitor and ensure the resolution of customer complaints or feedback.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, concerns, and resolutions.
- Prepare reports and summaries related to customer satisfaction and service performance.
- Coordination and...