Job Description
Customer Relations Specialist
£18.00 per hour - Inside IR35 - Umbrella Rate
Manchester, UK
Description
The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for:
* Handling customer complaints within strict regulatory time scales
* Working with a variety of external suppliers to resolve customer issues
* Working with the Financial Ombudsman regarding customer referrals
* Building close relationships with Ford Motor company and Customer Relationship Centre
* Ensure accurate reporting of Complaint Data
The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presen...
£18.00 per hour - Inside IR35 - Umbrella Rate
Manchester, UK
Description
The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for:
* Handling customer complaints within strict regulatory time scales
* Working with a variety of external suppliers to resolve customer issues
* Working with the Financial Ombudsman regarding customer referrals
* Building close relationships with Ford Motor company and Customer Relationship Centre
* Ensure accurate reporting of Complaint Data
The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presen...