Job Description
Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.
Customer Relationship Manager
- Auckland CBD location, a short walk from Waitematā Station and local shops and eateries
- Full-time role, Monday to Friday schedule – no weekends!
- Hybrid WFH flexibility for work-life balance
- No collections experience required! Supportive training, coaching and career progression opportunities
What your new job involves
- Manage overdue accounts on behalf of leading New Zealand institutions
- Make and receive a high volume of calls
- Using databases and tools to locate and re-establish contact with customers
- Build trust and rapport while negotiating sustainable repayment solutions
- Handle objections and create positive outcomes for all parties
- Maintain adherence to industry regulations and compliance frameworks