💼 Full-Time Position

Customer Relationship Manager (CRM - NSW/ACT)

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Global Blue
📍 Australia, New South Wales, Australia
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Location
Australia, Australia
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Posted
June 14, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Relationship Manager - Payments (Hotel Sector)

Nature and Aim of the Position:

  • Responsible for driving Hit Rate & Sales for the New South Wales (NSW) and Australian Capital Territory (ACT) regions.
  • Management of Merchant Relationships with the existing merchant base.
  • Source new opportunities & business for our payment products for POS and eCommerce.
  • Assist with the management of Key Merchant accounts based in NSW and ACT.

    • Main Duties and Responsibilities:

  • Manage existing Merchant Relationships to increase Hit Rate, sales, and retain business. Develop and implement strategies to enhance merchant engagement and satisfaction.
  • Train merchants on DCC (Dynamic Currency Conversion) and its benefits. Conduct regular training sessions and provide ongoing support to ensure merchants fully understand and utilise DCC.
  • Analyse DCC results to identify top 30 merchants and build relationships with the ...