Job Description
The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships handling inquiries and complaints and promoting premium services. This position requires delivering personalized service resolving issues effectively and fostering member satisfaction and retention.
KEY RESPONSIBILITIES:
Member Engagement and Support:
- Serve as the primary point of contact for club members addressing questions concerns and feedback with professionalism and empathy.
- Greet members warmly and provide personalized assistance to ensure a seamless experience.
- Actively promote membership upgrades class bookings and premium services.
Complaint Resolution:
- Handle member complaints and resolve issues promptly escalating to management when necessary.