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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Our Minimum Requirements
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- Work to resolve failed service deliveries to members via all social media platforms.
- Engage in community management across all social media platforms.
- Work to resolve any incoming escalated queries from UK, Exco, Contact Centre, Web, admin or CGSO.
- Supports all service recovery project initiatives to ensure systemic transparency and no negative impact to business process/requirements.
- Provides members with solutions and ensures completion to member expectations
Your Duties and Responsibilities
- Customer support - answering questions however they come in (phone, e-mail, Facebook and Instagram, but not limited to these) and mana...