💼 Full-Time Position

Customer Retention & Self-Service Assistant at Britam

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
May 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban…


Customer Retention & Self-Service Assistant

Job Purpose: 

  • Provide support to service and resolution to retail customer queries through the allocated call lines, service Centre as well as respond to queries via email while ensuring that all the processes and procedures are adhered to.

    • Key Responsibilities:

  • Coordinate and work with the various; sales, marketing, product development and operations teams to drive and increase customer retention.

  • Support in all customer self-service initiatives and uptake for the Ret...