Job Description
Key Responsibilities 1. Technical Support & Knowledge Management
Provide technical support to Field Engineers (FE) and Parts team on machine issues and troubleshooting
Manage and respond to service inquiries via MSDB (Mazak Service Database)
Support root cause investigations and guide resolution of technical failures
Manage warranty cases for machines and tooling, including claims validation
Communicate known issues, countermeasures, and case learnings to customers
Develop and share technical knowledge to upskill internal teams
Consolidate and analyze failure data, complaints, and field feedback
Drive corrective actions by coordinating with design and relevant stakeholders
Submit engineering change requests and track improvement...