Job Description
Mô tả công việc: Nội dung công việc
– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product
– Work directly with the technical team if customers are having problems with the product (bug, feedback, request …)
– Synthesize customer opinions and actively discuss with the development team to make the product better
REQUIREMENTS
– Minimum 1+ years’ experience in Customer Support
– English: Good (Effective written communication skills)
– Patience, attentiveness and goal-oriented focus.
– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
– Knowledge about e-commerce is a plus
– Knowledge of HTML/CSS is a plus
– Knowledge of Shopify is a plus
Salary：300$ - 700$
WORKING CONDITION
Working time：MonFri ::,
Bonus：1
Re...
– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product
– Work directly with the technical team if customers are having problems with the product (bug, feedback, request …)
– Synthesize customer opinions and actively discuss with the development team to make the product better
REQUIREMENTS
– Minimum 1+ years’ experience in Customer Support
– English: Good (Effective written communication skills)
– Patience, attentiveness and goal-oriented focus.
– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
– Knowledge about e-commerce is a plus
– Knowledge of HTML/CSS is a plus
– Knowledge of Shopify is a plus
Salary：300$ - 700$
WORKING CONDITION
Working time：MonFri ::,
Bonus：1
Re...