Job Description
The Customer Service Representative will work collaboratively with the Water Quality team to process and manage sales orders and customer support – e.g.
answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.
+ Ensure customer purchase orders are processed within 24 hours of receiving order + Issue sales order acknowledgements to customers where required + Ensure sales quotations are processed within 24 hours of receipt + Process credits and debits within 48 hours + Provide up-to-date information to customers at all times + Liaise with Supply Chain department to ensure accurate information is provided on product availability, dispatch dates and shipping status. + Resolving customer issues or any internal issues that may arise + Answering telephones in a professional and courte...
answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.
+ Ensure customer purchase orders are processed within 24 hours of receiving order + Issue sales order acknowledgements to customers where required + Ensure sales quotations are processed within 24 hours of receipt + Process credits and debits within 48 hours + Provide up-to-date information to customers at all times + Liaise with Supply Chain department to ensure accurate information is provided on product availability, dispatch dates and shipping status. + Resolving customer issues or any internal issues that may arise + Answering telephones in a professional and courte...