Job Description
Job Description
As a Customer Service Administrator, you will play a key role in ensuring a seamless customer experience for our direct clients, network depots, and drivers. You will support the smooth running of daily operations by delivering accurate communication, handling queries, and maintaining high service standards.
Key Responsibilities
Provide outstanding customer service to clients, depots, drivers, and internal departmentsRespond to telephone and email enquiries promptly and professionallyBuild and maintain positive customer relationships, ensuring satisfaction and goodwillHandle customer queries and complaints effectively and efficientlySupport drivers with delivery queries and resolve operational challengesGenerate customer quotes and manage requests accuratelyEnsure all data entry and documentation is completed with a high level of accuracy and attention to detailComp...