Job Description
Customer Service Administrator - High Wycombe
Pertemps is currently recruiting for an experienced Customer Service Administrator for our Manufacturing client based in High Wycombe.
Hours: Mon-Thurs 8:30-5:00pm & Fri 8:00am-4:00pm
Salary: £30,000
Office based
Duties:
Pertemps is currently recruiting for an experienced Customer Service Administrator for our Manufacturing client based in High Wycombe.
Hours: Mon-Thurs 8:30-5:00pm & Fri 8:00am-4:00pm
Salary: £30,000
Office based
Duties:
- To manage inbound customer enquiries, process website and trade orders, and support he daily sales administration function, ensuring accurate order handling, excellent customer service, and smooth coordination between customers, couriers, and internal teams.
- Handle a high volume of inbound telephone calls daily, responding to customer enquiries efficiently and professionally.
- Manage website, email, and live chat enquiries, ensuring prompt responses.
- Handle customer complaints, delivery queries, and service issues
- Process online and trade customer orders using semi-automated order systems.
- Generate order confirmations, invoices, work...