Job Description
Job Purpose
As a Customer Service Advisor you will be the first point of contact for customers who have suffered a loss following an incident with their vehicle. Treating customers with understanding and empathy, you will capture all relevant information efficiently and accurately, validate policies and confirm indemnity while providing an excellent customer experience. Utilising effective questioning techniques and investigations, you will accurately assess liability, offering customers the benefits of client supply chain for losses sustained and legal representation as required. You will also deal with general customer claims enquiries.
Start date: July 6, 2026 with a 4–6 week training program. Following completion of the training period, you will move onto a rolling shift rotation averaging 37 hours per week, which includes evening and weekend work.
Key Duties & Responsbilities
- Take inbound calls from customers following a motor ...