Job Description
Job Overview
Customer Services Advisor – the first point of contact for customers, contractors, and suppliers via phone, email, and webchat. This role supports a collaborative team, handling inbound calls and administrative tasks to deliver seamless service, including to vulnerable or urgent‑need customers.
Location & Working Hours
Hybrid – Crossways Business Park, Dartford & Home. 35 hours per week, Monday to Friday.
Salary & Contract
£22,890 – £28,612 per annum (depending on experience). Permanent contract.
Training & Work Arrangement
First six weeks of training in the Dartford office (full‑time). After training, split time 50/50 between Dartford office and working from home.
Responsibilities
- Act as the first point of contact for customers, contractors, and suppliers.
- Handle inbound calls, email and webchat inquiries.
- Provide accurate information and support related to ho...