Job Description
Customer Service Advisor - Permanent role starting ASAP
Monday to Friday position- standard working hours
Speaking fluent French is a must due to the client you will be assigned to.
Your responsibilities will include :
- Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
- Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
- Preparing debit and credit notes, processing customer complaints and returns.
- Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Participating in continuous improvement initiatives by cont...