Job Description
Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
- Own the cashier and service desk zone
- Manage returns, refunds, exchanges, and resolve user issues
- Support Click & Collect, eCommerce, and Delivery services
- Keep track of cash handling accuracy and systems updates
- Collaborate with teammates during store opening/closing
- Take part in layout, stock, and omnichannel service operations
Requirements
- Friendly, calm, and solution-focused in your approach
- Good communication skills and enjoy working with people
- Detail-orie...