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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Customer Service Advisor – German Speaking - Temporary
Responsibilities
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high‑touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
- Promoting memberships to non-members
- Advising customers on the best services available
- Providing a value‑add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service‑related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets