Job Description
Job Overview
Customer Service Advisor – Leicester office (Hastings Direct).
Key Responsibilities
- Serve as the first point of contact for customers across all communication channels.
- Handle inbound calls and assist customers with product and policy inquiries, adjustments and additions.
- Assess customer needs to determine the most appropriate communication channel.
- Support customers throughout their journey, ensuring a high‑quality service experience.
- Expand in digital communication channels as business needs arise.
Working Hours & Shift Pattern
37.5 hours per week, including 3‑4 weekends every eight weeks. Weekend shifts are compensated with time off during the week.
Training & Development
12‑week face‑to‑face training programme. The first eight weeks focus on core learning, followed by continued in‑office support until week twelve to build confidence and embed skills. Upon succ...