Job Description
Job Overview
Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organization within a friendly and supportive team where you will develop new skills and experiences.
Responsibilities
- First point of contact for customer telephone, email and letter enquiries and follow ups, providing support and guidance on personal scenarios including payments
- Contacting customers to update information held on the system and undertaking checks to see if assistance is needed in any way
- Providing administration duties including compliance of documents, updating personal records, inputting work logs
Qualifications
- Ability to speak Welsh to level 3 and comfortable with everyday conversations and discussions
- Extensive experience of working in a customer focused environment wit...