💼 Full-Time Position

Customer Service Advisor - Manchester

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Manpower
📍 Manchester, England, United Kingdom
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Location
Manchester, United Kingdom
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Posted
June 23, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

CustomerService Advisor

Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on known problems/workarounds
  • Keep customers updated on the progress...