Job Description
Location: Milton Keynes or Crick
This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.
Customer Service Advisor
We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers.
Responsibilities
- Act as a key point of contact for customers, supporting queries via phone and email
- Manage queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
- Issue returns and requests in line with company and vendor guidelines
- Support logistics and order-related queries, ensuring everything runs smoothly
- Take ownership of queries and see them through to completion
- Work closely with other teams to find the best outco...