Job Description
Customer Service Advisor - Orpington
We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence.
Responsibilities as a Customer Service Advisor:
* Provisioning orders from initial placement through to completion.
* Managing and responding to customer communications across mulitple channels.
* Providing 1st line support for all customer enquiries.
* Arranging, organsing and overseeing couriers.
* Managing order delays and customer expectations.
* Handling billing queries, invoice analysis and taking payments.
* Maintaining and upd...
We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence.
Responsibilities as a Customer Service Advisor:
* Provisioning orders from initial placement through to completion.
* Managing and responding to customer communications across mulitple channels.
* Providing 1st line support for all customer enquiries.
* Arranging, organsing and overseeing couriers.
* Managing order delays and customer expectations.
* Handling billing queries, invoice analysis and taking payments.
* Maintaining and upd...