Job Description
Customer Service Advisor
Redditch, Worcestershire
Monday to Friday, 9am to 5pm
Do you care about getting things right for customers — especially when things don’t go to plan?
We’re looking for a Customer Service Advisor who takes real pride in guiding customers through their journey, owning issues end-to-end, and making sure people feel listened to, informed, and supported.
This role sits at the heart of our clients business. From installation through to completion, you’ll be the main point of contact, keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution.
What you’ll be doing day to day
* Acting as the customer’s main point of contact during their installation
* Making regular outbound calls to customers and installers to check progress and tackle issues early
* Managing complaints and problems through to resolution with empathy and ownership
<...
Redditch, Worcestershire
Monday to Friday, 9am to 5pm
Do you care about getting things right for customers — especially when things don’t go to plan?
We’re looking for a Customer Service Advisor who takes real pride in guiding customers through their journey, owning issues end-to-end, and making sure people feel listened to, informed, and supported.
This role sits at the heart of our clients business. From installation through to completion, you’ll be the main point of contact, keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution.
What you’ll be doing day to day
* Acting as the customer’s main point of contact during their installation
* Making regular outbound calls to customers and installers to check progress and tackle issues early
* Managing complaints and problems through to resolution with empathy and ownership
<...