Job Description
What you will do:
• Provide fantastic service and support to our customers over the phone
• Be a representative of the Metro Bank brand and its culture
• Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app
• Update all our systems, making sure you have a strong attention to detail and record all conversations
• Follow the correct processes to make sure our customers are safe
• Be a valued member of the team
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Ability to build effective customer relationships in a fast-paced environment
• Maintain meticulous attention to detail even under pressure
• Understand the risks associa...