Job Description
Location: Wellingborough
Salary: £26,234 per annum
Vacancy Type: Permanent, Full Time
The Customer Service Advisor provides professional administrative support within the Claims Team and to company Management/Directors. The role involves delivering high standards of customer service, managing motor claims from initial contact to repair handover and aftercare, ensuring service level agreements and performance targets are met.
Responsibilities
- Ensure that you are kept fully up to date with SLAs
- Ensure that you are aware and understand the KPIs the repairers are to adhere as a Vizion Member
- Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in-house management system within SLA
- To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
- P...