Job Description
The Customer Service Agent acts as the first point of contact for guests, addressing inquiries, managing complaints, and gathering feedback to ensure guest satisfaction. This role plays a crucial part in maintaining the zoo’s reputation on review platforms and improving service based on guest insights.
Guest Interaction & Support
- Serve as the first point of contact for guests seeking assistance.
- Respond to inquiries in a friendly and helpful manner.
- Handle complaints and resolve issues promptly or escalate as necessary.
2. Feedback & Review Management
- Collect and document guest feedback through surveys and verbal interactions.
- Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
- Monitor review platforms and compile weekly performance summaries.
3. Reporting & Coordination
- Document complaints and suggestions in a structured ...