Job Description
Our team at Victoriaville & Co is looking for a bilingual Customer Service Agent for a permanent position.
Job description
Under the responsibility of the Customer Service Supervisor, the Agent’s main responsibilities are to:
- Respond to clients' requests and questions in both official languages, English and French (most of the calls and emails received are from unilingual English-speaking clients located in English Canada);
- Take customer orders via phone or website and enter them into the system.
- Ensure adequate follow-up with the team and clients via phone or in writing
- Ensure customer satisfaction by providing courteous, respectful and efficient service.
- Follow up with the clientele and find solutions when there are feedback, complaints, or others.
- Must work 1 weekend out of 3.
- Any other related tasks.
Why work at ...