Customer Service Agent

The Customer Service Agent will handle voice and email / Salesforce CRM ticket queries from patients and clients regarding medical billing and invoices. The role requires professionalism, attention to detail, and the ability to explain financial and billing information clearly while delivering a positive customer experience. They will not be required to create medical bills.

Key Responsibilities

• Manage inbound and outbound voice calls relating to patient medical billing and invoice queries.


• Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.


• Actively chase debt using all communication methods, primarily by phone


• Outbound calling for pre-patient registration


• Resolve billing-related concerns or escalate complex issues to the appropriate teams.


• Assist patients with payment arrangements and account queries.


• Recor...