Job Description
RESPONSIBILITIES:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure that administrative duties are accurate and timely.
- Solve complex problems through teamwork and creativity.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
- Upholding & living the Outworx values every day...