Job Description
We are urgently hiring Dutch-speaking Customer Service Agents to support users of a leading European home services marketplace — a fast-growing platform that connects millions of homeowners with trusted tradespeople and service providers. If you are a natural problem-solver who enjoys helping people improve their homes, this role is for you!
As a Customer Service Agent, you will support Dutch-speaking customers and service professionals, resolving queries, managing complaints, and ensuring every interaction reflects the platform's commitment to trust and quality.
Your responsibilities:
- Support users with booking, payment, and service queries via phone and chat
- Mediate and resolve disputes between customers and service providers
- Ensure accounts and listings are accurate and up to date
- Educate users on platform features and best practices
- Meet daily quality and pr...