Job Description
We are seeking a passionate and driven Customer Service Agent to join our dynamic team based in Cebu City. In this full-time role, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. Working in a collaborative environment, you will be the friendly voice that resolves customer queries and concerns, ensuring a positive brand experience.
What you'll be doing
Responding to inbound customer calls and emails in a timely and professional manner
Efficiently troubleshooting and resolving a variety of customer inquiries and issues
Providing product information and advice to customers
Documenting customer interactions and maintaining detailed records
Escalating complex issues to the appropriate team members when necessary
Adhering to all company policies and procedures
Contributing to a positive team culture and supporting your colleagues
What we're looking...
What you'll be doing
Responding to inbound customer calls and emails in a timely and professional manner
Efficiently troubleshooting and resolving a variety of customer inquiries and issues
Providing product information and advice to customers
Documenting customer interactions and maintaining detailed records
Escalating complex issues to the appropriate team members when necessary
Adhering to all company policies and procedures
Contributing to a positive team culture and supporting your colleagues
What we're looking...