Job Description
We have an exciting opportunity working within the Supply Chain Customer Services team of a global company. Training will be provided as you learn and develop into the role. Customer Service Agents play a key role in our team to manage a range of enquiries within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key Tasks And Accountabilities
- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLAs
Experience Required
- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of man...