Job Description
Department
Customer Service - Siargao
Employee Type
Probationary
What You’ll Do
- Perform tasks based on the training provided.
- Attend pre‑flight briefing conducted at least thirty (30) minutes before the opening of check‑in counters; attend post‑flight briefing.
- Observe on‑time opening and closing of counters/gates as required by the Carrier.
- Maintain cleanliness and orderliness of counters/gates at all times.
- Attend guests’ inquiries and aid and solutions based on company policies and procedures.
- Handle flight disruption‑related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
- Generate ancillary reports and ensures all irregularities are recorded.
- Prepare documents and endorse special handling guests to designated personnel.
- Prepare sales reports and handle cash collecti...