Customer Service Agent - Call Center

Job Title: Customer Service Agent

Location: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.

Job Summary: As a Customer Service Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations...