Job Description
WNS Cape Town, Western Cape, South Africa
Overview
WNS (Holdings) Limited is a global Business Process Management (BPM) leader providing services to 400+ global clients across multiple industries.
Responsibilities
- Agent should be willing to work in a 24x7 environment including weekend working
- Must have excellent command over English Language
- Dedicated to high quality experience for customers and delivering high CSAT
- Ability to identify stated and unstated customer needs, follow quality metrics
- Being a travel consultant and help customers with their booking needs
- Manage financial transactions and processing payments adhering to security and verification policies
- Providing recommendations to customers and adhering to multiple process needs
- Responding to customers inquiries on their travel changes/cancellations of their bookings
- Knowledge of travel products, basic geography <...