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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Customer Service: Handle and manage inquiries, questions, and issues with empathy and efficiency. Interact with customers via phone, email, and chat.
- Claims Management: Process claims according to their level of severity. Coordinate with internal stakeholders to provide fast and effective solutions.
- Payment Collection: Contact customers with outstanding payments. Negotiate solutions to help recover overdue fees.
- Customer Retention: Conduct call campaigns with customers who have requested cancellation. Use sales and retention arguments to maintain customer loyalty.
- Continuous Improvement: Identify opportunities to improve processes. Propose solutions to increase efficiency and customer satisfaction.
Qualifications
- Minimum 3 years of experience in Customer Service.
- Fluent German. Spanish and/or English are a plus.
- Excellent written...