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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Your Mission
Customer Service
- Handle and manage inquiries, questions, and issues with empathy and efficiency.
- Interact with customers via phone, email, and chat.
Claims Management
- Process claims according to their level of severity.
- Coordinate with internal stakeholders to provide fast and effective solutions.
Payment Collection
- Contact customers with outstanding payments.
- Negotiate solutions to help recover overdue fees.
Customer Retention
- Conduct call campaigns with customers who have requested cancellation.
- Use sales and retention arguments to maintain customer loyalty.
Continuous Improvement
- Identify opportunities to improve processes.
- Propose solutions to increase efficiency and customer satisfaction .
What We’re Looking For