Job Description
A technology startup is looking for a Customer Support Agent to address customer inquiries, resolve issues, and ensure a positive experience throughout clients' interaction with our services.
Key Responsibilities:
-Serve as the first point of contact for customers via multiple channels (phone, email, chat, social media).
-Respond to customer questions regarding services, pricing, account management, and technical issues.
-Assist customers with placing and managing orders, and tracking shipments.
-Proactively identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
-Escalate complex or unresolved issues to the appropriate internal teams (e.g., logistics, tech) and follow up to ensure resolution.
-Document all customer interactions and resolutions accurately in the CRM system.
-Gather customer feedback and share insights with relevant teams to help improve services and the platfor...
Key Responsibilities:
-Serve as the first point of contact for customers via multiple channels (phone, email, chat, social media).
-Respond to customer questions regarding services, pricing, account management, and technical issues.
-Assist customers with placing and managing orders, and tracking shipments.
-Proactively identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
-Escalate complex or unresolved issues to the appropriate internal teams (e.g., logistics, tech) and follow up to ensure resolution.
-Document all customer interactions and resolutions accurately in the CRM system.
-Gather customer feedback and share insights with relevant teams to help improve services and the platfor...