Job Description
The Customer Service Analyst ensures that customers are provided with the best service level and support, understanding their needs through their interactions with our company with focus on keeping a proactive communication and acting as problem solver.
Additionally, they will follow up on orders, forecast, deliveries, billing, samples, complaints and special requirements.
Work under the guidelines established for the area and actively participate in the search for process improvement in conjunction with the Customer Service Coordinator.
This role is the primary contact for customers and internal stakeholders, acting as the liaison to ensure strong communication amongst all relevant parties and helping to drive the company’s strategy forward as a valued added supplier.
Responsibilities and Duties
Ensure order entry, the delivery are on track and orders are completed in full, providing customers with status updates through...