Job Description
Customer service and hosting team leader
Permanent
Do you have customer experience tattooed on your heart?
Reporting to the Director of Ski & Golf Guest Experience, you will be at the heart of the action, both summer and winter. Through your positive attitude and passion for service, you turn every interaction into a memorable moment.
Organized and agile, you effectively manage priorities in a dynamic environment while motivating your team with clarity and authenticity. Your ability to share your knowledge and guide others makes you a true leader in the field — and a proud ambassador of the Owl’s Head experience.
More specifically, you will be called upon to:
- Lead and motivate the guest experience team in order to deliver warm, efficient, and consistent service;
- Plan and adjust work schedules according to operational needs and peak periods;
- Ensure an exceptional guest experience by responding to inquiries, advisin...