Job Description
Key Responsibilities
- Attend and respond to customer inquiries through calls, WhatsApp, email, and chat.
- Guide customers in navigating the website and help them find suitable products.
- Convert customer inquiries into sales through effective communication and follow-ups.
- Assist customers with product information, pricing, availability, and order placement.
- Handle website sales and support customers throughout the purchase journey.
- Follow up with potential customers to maximize conversions.
- Coordinate with internal teams for order processing and delivery updates.
- Resolve basic customer concerns related to orders, payments, and products.
- Maintain records of customer interactions and sales activities.
- Build strong relationships with customers to encourage repeat purchases.
- Meet daily, weekly, and monthly sales targets.
- Support promotional campaigns and online sales initiatives. ...