Job Description
The Customer Service Area Manager is responsible for managing customer relationships within a defined region. As a trusted partner, he/she ensures an exceptional customer experience throughout the entire lifecycle of the delivered solutions. This role involves regular interaction with clients as well as close collaboration with internal teams (after-sales, engineering, production, etc.) to provide fast, personalized, and effective responses to customer needs.
Job Description
Customer relationship & satisfaction
- Build and maintain long‑term, trust‑based relationships with clients
- Ensure a high level of customer satisfaction through regular and proactive presence
- Maintain continuous contact with customers to understand and anticipate their operational needs
- Coordinate customer requests in collaboration with the relevant service teams
- Provide tailored solutions for after‑sales service requests
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