Job Description
Customer Service Assistant (Summer Campaign 2026)
Newcastle Station
£13.45 per hour (PAYE), 35 hours per week, shift-based role
Contract length: 17.07.2026 – 05.09.2026
Kickstart Your Railway Career This Summer at Newcastle Station!
The role and about you
We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Newcastle Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.
In this role, you will be responsible for supporting passengers throughout their journey, acting as a key point of contact across the station. You will provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries. You will also assist passengers with luggage, mobility needs, and general wayfinding, helping to e...
Newcastle Station
£13.45 per hour (PAYE), 35 hours per week, shift-based role
Contract length: 17.07.2026 – 05.09.2026
Kickstart Your Railway Career This Summer at Newcastle Station!
The role and about you
We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Newcastle Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.
In this role, you will be responsible for supporting passengers throughout their journey, acting as a key point of contact across the station. You will provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries. You will also assist passengers with luggage, mobility needs, and general wayfinding, helping to e...