Job Description
We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key Responsibilities
- Act as the primary point of contact for customers via phone and email (French, Dutch, and English)
- Manage and process customer orders from A to Z in the ERP system
- Ensure accurate follow-up of deliveries, backorders, and stock levels
- Coordinate with internal departments such as supply chain, logistics, and sales
- Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner
- Maintain up-to-date customer records and documentation in line with pharmaceutical regulations
- Support continuous improvement initiatives to enhance customer sat...