Job Description
Job Summary
We are looking for a Customer Service Assistant (Receptionist) to join our Mall Operations team. The role is responsible for providing frontline customer service to mall tenants, visitors, and clients, ensuring smooth reception operations, and supporting daily administrative functions. The ideal candidate must be customer-oriented, professional, and capable of handling inquiries and concerns efficiently 😊
Duties and Responsibilities
- Greet and assist mall tenants, visitors, and clients in a courteous and professional manner
- Provide accurate information regarding mall directories, tenant locations, and mall services
- Receive and attend to customer inquiries, concerns, and complaints, and escalate when necessary
- Maintain visitor logs and issue visitor passes in coordination with Security
- Receive, sort, and distribute incoming documents, letters, and...