Job Description
We're pleased to be recruiting multiple Customer Service Associates, on temporary three-month contracts to support our client with a short-term project.
These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm.
You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently.
This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure.
On a typical day, duties will include:
Handle inbound and outbound client queries via telephone and email
Deliver approved messaging clearly and consistently using defined scripts and templates
Support clients in understanding changes to processes
Adapt communication for clients who may need additional support or clarity
Follow strict communication protocols
Reinforce how we will and will not contact you ...
These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm.
You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently.
This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure.
On a typical day, duties will include:
Handle inbound and outbound client queries via telephone and email
Deliver approved messaging clearly and consistently using defined scripts and templates
Support clients in understanding changes to processes
Adapt communication for clients who may need additional support or clarity
Follow strict communication protocols
Reinforce how we will and will not contact you ...